Privacy Policy
Effective Date: 11-06-2024
Introduction
Overton Agency, LLC (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, https://overtonagency.com/ (the “Website”), or interact with us in connection with our Medicare insurance services.
By accessing or using our Website and services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Website or services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our Website
- Request information or quotes about our services
- Contact us via phone, email, or other channels
- Enroll in Medicare plans through us
The types of personal information we may collect include:
- Contact Information: Name, mailing address, email address, and phone number
- Identification Information: Date of birth, Social Security Number, and Medicare ID number
- Health Information: Medical history, prescription information, and other health-related details necessary for insurance purposes
- Financial Information: Payment details if you make a purchase through us
Non-Personal Information
We may automatically collect non-personal information about your visit to our Website, such as:
- IP address
- Browser type and version
- Operating system
- Pages viewed and time spent on our Website
- Referral source (how you arrived at our Website)
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide Services: Process your applications and enrollments in Medicare plans
- Communicate: Respond to your inquiries, send confirmations, and provide updates
- Improve Our Services: Enhance the quality and functionality of our Website and services
- Marketing: Send promotional materials and newsletters (you may opt-out at any time)
- Compliance: Fulfill legal and regulatory requirements
Disclosure of Your Information
We may share your personal information in the following circumstances:
- With Service Providers: Third-party vendors who assist in our business operations (e.g., IT services, marketing)
- With Insurance Carriers and Medicare: To process your applications and manage your policies
- Legal Obligations: When required by law, regulation, or legal process
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Protection of Your Information
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: Securing data during transmission and storage
- Access Controls: Limiting access to personal information to authorized personnel only
- Regular Monitoring: Assessing our security measures regularly to ensure effectiveness
HIPAA Compliance
We are committed to complying with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) concerning the protection of your protected health information (“PHI”). We will:
- Use or disclose PHI only for purposes permitted by HIPAA
- Obtain your authorization for uses and disclosures not permitted under HIPAA
- Provide you access to your PHI upon request
- Maintain the confidentiality and integrity of your PHI through appropriate safeguards
Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your user experience. Cookies are small data files stored on your device by your web browser. You can control the use of cookies at the individual browser level. However, disabling cookies may affect the functionality of our Website.
Your Choices and Rights
- Access and Correction: You may request access to or correction of your personal information by contacting us.
- Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Do Not Track Signals: Our Website does not respond to “Do Not Track” signals.
Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a minor, we will delete such information from our records.
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or our information practices, please contact us at:
Overton Agency, LLC
Phone: 501-881-2050
Email: Tommy@OvertonAgency.com
By using our Website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.
